Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: September 4, 2026

At Kepory, we want you to have a smooth shopping experience. This Refund & Cancellation Policy explains when orders can be cancelled, returned, replaced, or refunded.

1. Order Cancellation

You may request cancellation of your order before it has been dispatched.

To request a cancellation, contact our customer support team as soon as possible with your order number and registered contact details.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved after payment has been made, the applicable amount will be refunded to the original payment method.

2. Returns

Due to the nature of our grooming and personal-care products, we generally accept returns only in cases where the product has been received:

  • Damaged

  • Defective

  • Incorrect

  • Missing from the order

Products must be unused and, where applicable, remain in their original packaging.

We may request photographs or videos of the product and packaging to verify the issue before approving a return or replacement.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number

  • Your name and contact details

  • Photographs of the product

  • Photographs of the packaging, where applicable

  • A brief description of the issue

Once the issue has been reviewed and approved, we may offer a replacement or refund, depending on the circumstances.

4. Refund Eligibility

A refund may be provided when:

  • An order is cancelled before dispatch and the cancellation is approved.

  • A product is confirmed to have been damaged or defective.

  • An incorrect product was delivered.

  • We are unable to fulfil your order.

  • A refund is otherwise approved by Kepory under this policy.

Refund eligibility is determined after reviewing the relevant order and circumstances.

5. Non-Refundable Situations

Refunds may not be provided for:

  • Products that have been used or opened, except where the product is defective or damaged.

  • Change of mind after delivery.

  • Incorrect information provided by the customer, including an incorrect delivery address.

  • Products damaged after delivery due to improper handling or use.

  • Orders where the customer refuses delivery without a valid reason.

  • Requests made outside the applicable return or refund period.

6. Refund Processing

Once a refund has been approved, we will initiate the refund through the applicable payment method or payment service provider.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Kepory does not control the processing time of third-party financial institutions.

7. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, we may request the customer's bank account, UPI, or other payment details necessary to process the refund.

Customers should provide accurate payment details to avoid delays.

8. Exchanges and Replacements

Where an item is confirmed to be damaged, defective, or incorrectly delivered, Kepory may offer a replacement instead of a refund, subject to product availability.

If the replacement product is unavailable, an eligible refund may be provided.

9. Shipping Charges

Shipping charges, where applicable, may not be refundable unless the return or refund is due to an error attributable to Kepory, such as an incorrect or defective product being delivered.

10. Return Shipping

Where a return is approved because of a damaged, defective, or incorrect product, Kepory may provide instructions regarding the return or collection of the product.

Customers should not send products back without first contacting our support team and receiving return instructions.

11. How to Request a Refund or Cancellation

To request a cancellation, return, replacement, or refund, please contact our customer support team with:

Order Number:
Name:
Phone/Email:
Reason for Request:
Photos/Videos (if applicable):

We will review the request and communicate the next steps.

12. Policy Changes

Kepory reserves the right to update this Refund & Cancellation Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact us through the contact details provided on our website.

Kepory
Customer Support: Please use the contact information provided on our website.

By placing an order through the Kepory website, you acknowledge that you have read and understood this Refund & Cancellation Policy.