Shipping Policy
Last Updated: September 4, 2026
At Kepory, we aim to make sure your order reaches you safely and within the estimated delivery timeframe.
1. Shipping Locations
We currently ship orders to addresses located within India.
Delivery availability may vary depending on the serviceability of the delivery address and our courier partners.
2. Order Processing
Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you may receive tracking information through the contact details provided during checkout.
3. Delivery Time
After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location.
Delivery times are estimates and may vary due to:
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Location and courier serviceability
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Weather conditions
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Public holidays
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High order volumes
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Logistics or transportation delays
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Unforeseen circumstances beyond our control
Remote or difficult-to-service locations may require additional delivery time.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the terms specified at the time of the offer.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, or other available communication channels.
Tracking updates are provided by the applicable courier partner and may take some time to appear after dispatch.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
Kepory is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer, including:
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Incorrect address
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Incorrect PIN code
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Incorrect phone number
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Missing address details
If you realize that your shipping information is incorrect, please contact us as soon as possible. We will try to assist before the order is dispatched.
7. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.
Customers should ensure that someone is available to receive the order and that the provided phone number is reachable.
If an order is returned to Kepory because of repeated failed delivery attempts, refusal of delivery, or an incorrect address, additional shipping charges may apply if the customer requests a re-shipment.
8. Delayed or Lost Shipments
While we work with established delivery partners, delivery delays can occasionally occur.
If your order appears to be delayed or has not been delivered within the expected timeframe, please contact our customer support team with your order number.
We will coordinate with the applicable courier partner to investigate the shipment.
9. Damaged Packages
If your package arrives visibly damaged, please contact our customer support team as soon as possible.
Where appropriate, we may request photographs or videos of the package and product to investigate the issue and determine the appropriate resolution.
10. Delivery Confirmation
An order may be considered delivered once the courier partner records the shipment as successfully delivered to the address provided at checkout.
If you believe your order has been incorrectly marked as delivered, please contact us so that we can investigate the matter with the courier partner.
11. Contact Us
If you have questions regarding shipping or delivery, please contact our customer support team using the contact details provided on our website.
Kepory
Customer Support: Please use the contact information provided on our website.
By placing an order through the Kepory website, you acknowledge that delivery times are estimates and may vary depending on the delivery location and circumstances outside our control.